The domain name helloparents.in, along with its pages and sub-domains, and its social media channels including platforms like Telegram, YouTube, Instagram, and Facebook are operated and managed by its representatives (collectively called the “Website Platform” or “Web site”)is owned and or operated by Uday Salvi(hereinafter shall also be referred as the “Company”)an entity registered under The Companies Act, 2013. The Company is specialized in providing Education related services and is engaged in providing these services through its online platform.
The document is published by the requirements of Information Technology (Intermediaries guidelines) Rules, 2011.
All heading used herein is only to arrange the various provisions of the agreement in any manner. Neither You nor the Company may use the heading to interpret the provisions contained within it in any manner. Further, the headings have no legal or contractual value.
“You”, “Your”, and “User” shall refer to any person accessing, browsing through or using the Software or Website Platform.
Us”, “We”, and “Our”, wherever the context so requires shall refer to the Company or the Website Platform or derive its meaning from the same.
“Party” or “Parties”, wherever the context so requires shall refer to the User and the Company individually and collectively.
What information do We collect?
Why do We collect the information?
How do We use the information so collected?
What Information do We Collect?
The User expressly agrees and acknowledges that the company collects and stores personal information while providing services. When You sign up on the Website Platform, We may collect the following information–
Information About the User–
User’s Name, gender and Address.
Email address, phone number and other contact information of the User.
KYC documents such as the User’s Aadhaar and PAN Card
Other Information related to service enquiry, customer surveys and /or offers.
Any other information necessitated providing the Users with desired services.
It shall be the duty of the Users to make sure that the information and documents provided by them are true, correct and current at all times. Users alone shall be responsible for any loss in any discrepancy, inaccuracy, obsolescence or falsity in such information or documents. The Company shall be at liberty to terminate or suspend any User’s access to the Website Platform or any of the services offered in such cases at its sole and exclusive discretion.
Non–Personal Information Collected by Us–
The User is aware that we automatically collect certain information about the User that cannot be used to personally identify the User. These types of information are –anonymous usage data, general demographic information, referring/exit pages and URLs, platform type, preferences You submit, etc.
This data is collected to keep a record of Your preferences, to catch up with recent trends, etc. so that we can provide You with specially customized services and offers.
Information shared for Payment
Further, you may from time to time have to provide payment related financial information (credit card, debit card, bank account details, UPI Details, billing address etc.) for the use of the Website Platform. We are committed to keeping all such sensitive data/information safe at all times and ensuring that such data/information is only transacted over secure Sites of approved payment gateways that are digitally encrypted, and provide the highest possible degree of care available under the technology presently in use.
How We Use and Share the Information Collected?
The User is aware that we use their information unless otherwise prohibited by law or a contractual obligation, for the following purposes–
Account signing up– We use Your information including your name, phone number, mobile number, etc. to register an account for You. The account will help You avail of Our services and in communicating with us.
For maintaining internal records– For maintaining a proper record about Our Users and subscribers, We use information such as name, address, etc. provided by You.
Improvement of services– We may use Your email, preferences, etc. to improve Our services by understanding the issues you face.
Communication and customer service– We may use information such as Your email id, phone number, etc. to provide customer support, send promotional messages, etc.
We may use Your name, address, phone number, email, etc. to resolve any issue that You might be facing, questions You might have about our services, to follow up with You, etc. through our customer service team.
Feedback/reviews– Any feedback or review given voluntarily by the User may be retained by Us, to improve our services. The same may be shared with the viewers or other customers of Ours for a better understanding of Our services and Advertisement purpose.
Non–Personal Information: In general, we use Non–Personal Information to improve our service and customize the User experience.
We consider protecting Your personal information vital and We do not intend to sell, trade, or rent Your Personal Information to third parties without Your explicit consent. However, we may share Your information in certain exceptional cases.
The User is aware that their information is shared in the following exceptional cases–
We share Your Personal Information with vendors and other third-party business tool providers who are performing services for Us. We provide only that much information/data which is necessary to provide You with the service requested or authorized by You.
Certain third-party service providers, such as payment processors, have their privacy policies in respect of the information that we are required to share with them to use their services. We recommend that You read their privacy policies so that You can understand the way Your Personal Information will be handled by such providers.
We may share or disclose Your personal information with our associate and subsidiary company.
We may also share Your information if required by the law or to respond to a legal process.
We do not intend to share Your information with any third–party for their direct marketing purposes or benefits.
How do we protect the Data?
The security of Your data is important to Us, hence We apply the best technology to protect this data. However, no method of transmission over the internet or electronic storage is 100% secure.
While we strive to protect Your Data, we cannot provide a guarantee for its absolut
The UPI, credit or debit card information is usually stored by Us in any manner. This information is usually provided by You directly to the payment gateway which is authorized to handle such information. However, the information that We receive during receipt of payment is stored by Us and is used to acknowledge your payment and might be used for our internal control system.
Links to other Websites and Web Pages and Social Media Platforms
The Company does use various social media platforms in rendering its services through its Website Platform.
The User agrees that cookies are small files that are placed on a User’s computer system with their permission. Cookies help web applications treat and respond to every User differently according to their preferences and choices. These web applications gather and remember Users’ information about their preferences, likes, dislikes etc. to tailor their operations accordingly.
The information gathered by cookies is only used for keeping track of traffic on the Website Platform to modify it according to the User’s needs and is used for statistical analysis purposes and is later deleted from the system. Cookies help Us provide You with the best browsing experience and do not give Us access to Your system in any way. You may accept or decline cookies. Most browsers auto accept cookies but, You may change that from browser settings. However, declining or disabling the auto acceptance of cookies may prevent You from experiencing the Web Site’s best features.
We prefer to use Google Analytics to help us to understand how you make use of Our content and work out how we can make things better. These cookies follow Your progress through Our Website Platform, collecting anonymous data on where you have come from, which pages you visit, and how long you spend on the site. This data is then stored by Google to create reports. These cookies do not store Your data.
By using this Website Platform, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Your Choice About the Use of Your Data
You may choose not to provide us with certain data, but You might lose access to certain services provided by us or might not be able to access them at all.
To stop receiving promotional communication from us You can unsubscribe from the mechanism in promotional communication You receive or can change the setting of Your email preference. Even when You change Your email preference, You might receive messages regarding the services, the administrative confirmation, updates in the services or updates in the policy.
The browser or device You use may allow You to control cookies and other types of local data storage. Your wireless device may also allow You to control whether location or other data is collected and shared.
We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the Company. We follow generally accepted industry standards to protect the Personal Information submitted to Us and the information that we have accessed. We also expect Your cooperation in this regard. By using our Website Platform, You agree to refrain from engaging in any type of activities either by yourself or through a 3rdParty, which shall endanger the protection of the information that any of the Users of the Website Platform have shared with Us and Indemnify the Company and its Directors, Agents and Employees from any Liabilities or Litigations if You choose to engage in such activities.